Help Centre
Frequently Asked Questions
Find answers to the most common questions below.
Products & Quality
All reagents are analytical / laboratory grade (AR/LR). Plant growth regulators are ≥98% purity by HPLC. We source from certified manufacturers and can provide batch-specific CoA on request.
Yes — CoA is available for all chemical products. Contact us with your order number or product name and we'll email the CoA within 1 working day.
PGRs (BAP, NAA, IBA, GA3, Zeatin) are stable for 2–3 years when stored dry at 4 °C away from light. MS Medium powder is stable for 18 months. All products ship with manufacture/expiry dates.
Yes — we prepare custom MS, WPM, NN, B5, and other media formulations to order. Provide your recipe and required volume and we'll quote accordingly.
Orders & Shipping
For standard products (in-stock items), there is no minimum order. For custom media or bulk reagents, minimum order values apply — see our Quote page for details.
Currently we only ship within India. International orders require export permits for certain chemicals — contact us to discuss requirements.
Powders are double-bagged in resealable LDPE pouches, labelled with product name, grade, batch, and expiry. Solutions are in HDPE or glass bottles with tamper-evident caps. All parcels include a packing list.
Yes — all orders include a formal GST invoice with our GSTIN. For bulk/institutional orders, purchase orders can be arranged.
Services
A 1–2 hour video call covering your specific requirements — lab design, equipment selection, media formulation, protocol troubleshooting, or supplier recommendations. A written summary is sent within 48 hours of the call.
Yes — our Full Lab Setup service covers space planning, laminar flow hood placement, autoclave sizing, media kitchen layout, growth chamber specifications, and vendor sourcing. On-site visits available in Chennai.
Yes — we develop and validate tissue culture protocols for your target species. Service includes sterilisation, initiation, multiplication, rooting, and acclimatisation stages with written SOPs.
Software
It's a lab management platform for TC operations — batch tracking, media preparation logs, contamination records, growth stage monitoring, and dispatch planning. Web-based, no installation required.
Yes — 30-day free trial available. Contact us for access credentials.